menara Privacy Policy

This page describes what we collect when you use menara and how we keep that data protected. We at menara take privacy seriously. Whether you access our sportsbook, live-dealer tables, slots, or esports markets via Android app, iPhone Safari, or desktop browser, we collect only the information needed to verify your identity, process your deposits and withdrawals, and operate our gaming platform securely.

Our menara platform is built on transparency. We will never sell your personal data to third parties for marketing purposes. We use data processors located within and outside your jurisdiction to run our servers, process payments, and prevent fraud. This policy explains exactly what we collect, how we use it, your rights, and how to contact us if you have questions about your privacy on menara.

Read on to understand our data practices and how we safeguard your account information.

What We Collect on menara

We collect data in several categories when you use menara:

• Account Information: Your email address, password hash, full legal name, phone number, date of birth, and country of residence. We collect this during registration and account verification.
• Identity Verification: We ask for a copy of your government-issued ID (passport, national ID, or driver's licence) and proof of address (utility bill, bank statement, or lease agreement). These are stored securely and used only to verify you are who you claim to be.
• Payment Data: When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction date, amount, payment method, and your account reference. We do not store your full payment card numbers or digital-wallet passwords—those are handled by the payment processor.
• Gaming Activity: We log every bet you place, game you play, and result outcome. This data helps us calculate payouts, review disputes, and detect fraud or problem patterns.
• Device and Access Data: When you log into menara on your phone or desktop, we record your approximate location (by IP address), device type, browser version, and login timestamps. This helps us detect unauthorized access and protect your account.
• Communication Data: If you contact our support team, we keep a record of your message, our response, and any attachments. This helps us resolve your issue and improve our service.

We collect this data because we need it to operate menara securely and comply with anti-money-laundering and fraud-prevention regulations. We do not collect data beyond what is necessary to provide our service.

How We Use Your Data on menara

We use the data we collect for the following purposes:

• Account Management: To create and maintain your menara account, process logins, and reset passwords.
• Payment Processing: To execute deposits and withdrawals through our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment).
• Regulatory Compliance: To verify your identity, confirm you are of legal age, and screen against sanctions lists. We are required by law to do this.
• Fraud Prevention: To detect unusual activity (e.g., multiple failed login attempts, impossible-distance logins, or suspicious betting patterns) and protect your account and ours.
• Gaming Operations: To calculate payouts, settle bets, and maintain accurate records of all transactions on menara.
• Customer Support: To respond to your inquiries and resolve disputes or technical issues.
• Service Improvement: To understand how players use menara (sportsbook, live dealer, slots, esports) and identify areas where we can improve performance, security, or user experience.

We do not use your data for marketing email campaigns unless you opt in. We do not sell your data to advertisers. We may share aggregated, anonymized statistics (e.g., "most popular game on menara this month") but never your personal details.

Third-Party Data Processors on menara

Our menara platform relies on trusted third parties to operate securely:

• Payment Processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank (mobile banking, local payment, online payment, e-wallet) process deposits and withdrawals. They receive only the data needed to complete the transaction.
• Cloud Infrastructure: Our servers may be hosted in data centres outside Indonesia. These facilities use encryption and access controls to protect your data.
• Fraud-Detection Services: We use third-party tools to screen for suspicious activity and verify your identity. These tools have access to your name, ID number, and phone number only.
• Customer Support Platform: If you contact menara support, your message may be stored in a third-party ticketing system to help us respond faster.

All third parties sign data-processing agreements that require them to handle your data securely and use it only for the purposes we specify. We audit these partners regularly to ensure compliance.

Cookies and Tracking on menara

When you visit menara or log into our app, we use cookies and similar tracking technologies to:

• Keep you logged in across sessions.
• Remember your preferences (e.g., language, notification settings, favourite sports or games).
• Analyze how you navigate menara (which games you view, how long you stay, when you deposit) to improve our service.
• Detect fraud and unauthorized access.

You can disable cookies in your browser settings, but this may prevent menara from functioning properly. We do not use cookies to track your activity outside menara, and we do not allow third-party advertisers to place tracking pixels on our platform.

Your Rights on menara

You have the following rights regarding your data on menara:

• Access: You can request a copy of all data we hold about you. Log into your menara account and download your transaction history, or contact our support team.
• Correction: If your account information is inaccurate (e.g., wrong phone number or address), contact us and we will update it.
• Deletion: You can request account deletion, though we may retain some data (e.g., transaction records) for legal compliance and fraud prevention.
• Opt-Out: You can disable push notifications and marketing emails anytime in your menara account settings.
• Data Portability: You can request your data in a portable format (e.g., CSV) for transfer to another service.

To exercise any of these rights, contact menara support via email or through your account dashboard. We will respond within fourteen days.

Data Retention on menara

We retain your data for as long as necessary to operate menara and comply with law. Typically:

• Active account data (name, ID, email, payment method) is kept while your account exists.
• Transaction records (bets, deposits, withdrawals) are retained for five to seven years for anti-money-laundering compliance.
• Support tickets and communication records are kept for two years.
• Device and access logs are deleted after 90 days.

If you delete your menara account, we will anonymize personal identifiers within 30 days, but we will retain transaction data as required by law.

Contact Us About Your Privacy on menara

If you have questions about how we handle your data on menara, or if you believe your privacy has been violated, please reach out:

• Contact our support team through your menara account dashboard.
• Email us with "Privacy Request" in the subject line.
• Write to us through the contact form on this site.

We take all privacy concerns seriously and will investigate promptly. If you are unhappy with our response, you may also file a complaint with your local data-protection authority.

This privacy policy applies to menara.bet and all products offered through menara (sportsbook for Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton; live-dealer games like blackjack, roulette, baccarat, Dragon Tiger; slots including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways; and esports markets for Mobile Legends, Free Fire, PUBG Mobile). We may update this policy at any time—changes will be posted here with a new effective date. Your continued use of menara after an update means you accept the new policy.